RCI: Results & Recommendations
Client outcomes, awards and recommendations from 20 years of partnerships.
LEARN MORE! PDFLeadership Consulting · Training · Coaching · Speaking
Leadership Consulting: Unlock the Potential of Your Organization’s People
We don’t just talk about people-first and Servant Leadership. For 20 years we’ve delivered it — and the results — for our client partners.
20+ Years · 200+ Companies · 48 Quality Service Awards · 750+ Leadership Resources
Our People-First Results
- Unprecedented levels of employee engagement and retention.
- Top-quartile customer experience and sales performance.
- A high-performance culture that will leave your competitors envious.
48
Quality service awards, including JD Power, Ford’s President Award, and Canada’s Consumers Choice Award.
212%
Peak sales gain — record-breaking year after year: 30%, 48%, 52%, 75%, 122%, and 212%.
15–20 pts
Improvement on customer experience surveys.
50–94.5%
NPS scores achieved.
12–19 pts
Improvement on employee engagement surveys.
50–84%
eNPS scores achieved.
4X
Client results & recommendations PDF
See the details of our client results below.
Reduction in employee turnover.
Your Goals
01
Do you want team performance that dominates your competition?
02
Do you have the determination to achieve breakthrough accomplishments?
03
Are you ready to embark on a transformative journey?
You’ve come to the right place.
Start a confidential conversationEvidence, In Your Hands
Leadership is about people-first. Business is about profit.
The line that anchors every engagement we take on.
Meet Rick →
Achieving CX & EX Leadership
How customer and employee experience leadership drives bottom-line results.
GO HERE! PDF“Leadership is about people-first. Business is about profit.”
Rick Conlow, CEO — Rick Conlow International
About Rick
Over the past 20 years we have worked with more than 200 companies — and stayed with most of them for years. Our success is their success, and our focus is to inspire people for greatness. Do business right through people, and goals get exceeded.
We look forward to including YOU!
Partner with us to disrupt the status quo. Our purpose is to accelerate a people-first revolution in organizations through Servant Leadership — in practice and in thought. The result: top-tier customer experience, built on high employee engagement, retention and productivity.
Talk with Rick →
The 5 Dynamics of Servant Leadership — Rick Conlow. Best-selling.
Books, Resources & Training
- TO:
- Supervisors, Managers, Leaders, Executives, Coaches, & Consultants
- RE:
- Online Books, Resources, Training, Webinars, & Micro-learning Modules
We publish best-in-class leadership and personal development tools. Start with the best-selling book — then explore over 750 resources built to accelerate your career.
eBook editionAlso available as an eBook in the RCI store.
RCI’s Superstar Leadership Blog
View all posts →
TOP‑TIER NPS: WHY COMPANIES AND LEADERS FAIL TO ACHIEVE IT
Few organizations ever reach world‑class Net Promoter Score (NPS) levels. Yet, leaders everywhere talk about the importance of the customer experience. Bain & Company’s global benchmarks show that only a small percentage of companies consistently achieve NPS ratings above 70 — the range […]
READ MORE
TOP‑TIER eNPS: WHY COMPANIES AND LEADERS FAIL TO ACHIEVE IT
Employee Net Promoter Score (eNPS) is one of the clearest indicators of organizational health. High eNPS companies enjoy stronger performance, lower turnover, and higher customer loyalty. Yet most organizations never reach world‑class levels. Gallup’s 2025 State of the Global Workplace report […]
READ MORE
22 SELFLESS QUOTES FROM THE WORLD’S MOST KINDHEARTED VOICES
Meditate on these 22 selfless quotes, each attributed to a kindhearted figure whose life embodied compassion, courage, and service. Selflessness is one of humanity’s oldest virtues, yet it often shows up in the smallest, quietest moments. Across generations, leaders, thinkers, and peacemakers […]
READ MORE
26 TEDDY ROOSEVELT QUOTES FOR CREATING AN INDOMITABLE SPIRIT
Study these 26 Teddy Roosevelt quotes that capture his indomitable spirit-the fire, conviction, and humanity. As a leader he proved that privilege is not an excuse for complacency but a platform for service. He lived with a force of character that seemed to crackle in the air around him. Born […]
READ MORE
MAHATMA GANDHI: 17 MEMORABLE QUOTES
Mahatma Gandhi, the father of Indian independence, remains one of history’s most influential leaders. His philosophy of nonviolence, truth, and moral courage continues to inspire leaders and citizens worldwide. These 17 memorable quotes capture his timeless wisdom on leadership, peace, and […]
READ MOREContact Us
Reach out for a confidential discussion — by phone, by email, or through the contact page.