Tokuyama Salon

We require a credit card at the time of booking in order to reserve the appointment.

We firmly believe in the value of your time and make a conscious effort to avoid long waiting periods in the salon. Thus, out of respect for our clientele, services for clients arriving more than fifteen minutes late will be honored only at salon discretion.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. As such, we kindly ask that any changes or cancellations are made within 24 hours of your scheduled appointment. Late cancellations may be subject to a fee of 100% of your scheduled appointment. Cancellations will not be accepted via e-mail.

Any appointment that a client fails to call and adjust or cancel will be considered a “no-show.” Any appointment that is cancelled without the requested 24 hours’ notice may also be considered under this policy.

Free sit-down consultation with our stylist is required prior to booking an appointment. Phone booking only — no online booking.

First time clients receive 20% off any salon services with a senior or director stylist; or 20% off any hair cut with a master stylist. Some restrictions may apply. Please check our Coupon page and Instagram to get other deals.

Coupon page → Instagram →

Returns of unopened and unused products will be accepted within 14 days of purchase, and must be accompanied with receipt. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

You may exchange products with those of equal value, within 14 days of purchase, and must be accompanied with receipt. You may pay the difference if the new product is of greater value.

Cash gratuities are appreciated.